Mashable – The Next-generation Media Company

When starting a business in digital media, many people find it more attractive to specialize in delivering services or even building up apps. Few, however, specialize in content as the main deliverable of the business.

Mashable (http://mashable.com/) chose the latter path. Its business model is based on delivering content to the new generation that heavily uses social media and smartphones.

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Social Branding – Build Your Reputation Strategically

Organizations have always realized the importance of building and nurturing strong brands. Brands are strategic assets that can benefit the organization in the long term.

With social media, businesses discovered different uses of this new medium including social selling, social customer service, social advertising, as well as social branding.

As a matter of fact, social branding proved to be probably the most critical uses of social media for businesses of all types. But despite the opportunity it provides, the problem here is, and unlike other channels, social media requires special attention from organizations since they are open to customer direct interaction which is viewed by hundreds of millions of users. Therefore, any mistake in handling the communication or misrepresenting the brand can lead to disastrous results as happened in many occasions. Careful planning and timely execution is a must for a successful branding on social media.

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Doritos – Integrating Social Media with Advertising Strategy

Sometimes I get to wonder what makes some products more successful than others that have very similar features and covering the same market. Marketing genius lays in just that; creating a differentiation from other similar products. Brands do that by altering the perception of target market. Better yet, if you could use feedback from the target market and content generated by your consumers to understand the motivation about your product and use it to create the perception you desire them to reach about you/your product, well, then you could conquer the market.

Doritos is an example of a successful brand (Doritos is a product of Frito-Lay Corporation) that utilizes user-generated content (UGC) to create a positive perception. Read more

Private Social Networks – Or Online Forums 2.0

I remember the good old days long before social networks such as Facebook or Twitter were created; we used to collaborate in communities through online forums. Forums existed in all topics and they provided platforms for people with common interests to communicate freely outside the inflexible frame of the corporate website. You might see forums integrated with company websites to cover specific areas such as customer support or member discussion to allow free feedback from community members or product users for that matter.

This has changed a bit with the introduction of open social networks such as Facebook. People discovered more freedom with more features available in such platforms, and companies started to follow them there as well.

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Threadless – Digital For Crowdsourcing Success

Threadless_LogoWe talk all the time about how digital technology can be used to make a true transformation in our communities. The fact is, however, most of businesses and governmental organizations use modern technology in the most traditional manner; build a brochure-type website, use social media in one communication direction only to promote your own services, or build a mobile app to be a website-copy installed in your audiences’ devices. True value is not really there.

One exception is in the case of Threadless. In case you have never heard of it before, Threadless (https://www.threadless.com/) is an apparel company/online community of artists and an e-commerce website based in Chicago, founded in year 2000.

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